When Lightspeed is connected to 10Seat, both systems work together during service.
It’s important to understand when you use 10Seat and when Lightspeed takes over.
There is a clear distinction between before seating and after seating:
Before seating → everything is managed in 10Seat
After seating → Lightspeed POS becomes the source of truth
From the moment a reservation is seated:
You cannot move the reservation to another table in 10Seat
You cannot complete or free up the table in 10Seat
These actions must be done in Lightspeed POS
You create a reservation in 10Seat
You seat the reservation
What happens automatically:
A receipt is opened in Lightspeed
On the mapped table
Guest information is sent to Lightspeed
You create a walk-in in 10Seat
You seat the table
Result:
10Seat automatically opens a receipt in Lightspeed
The table is occupied in both systems
You open a table or receipt in Lightspeed POS
Result:
The table is automatically blocked in 10Seat
Visible to your host team
During service, 10Seat shows live data from Lightspeed:
Whether a table has an active receipt
The status of the receipt
The items on the receipt
This helps your team:
Understand what’s happening on the floor
Make better seating decisions
Before seating → managed in 10Seat
After seating → managed in Lightspeed POS
10Seat continues to provide live visibility
If something doesn’t behave as expected, check if the table already has an active POS receipt—this determines which system is in control.