Using Lightspeed with 10Seat

When Lightspeed is connected to 10Seat, both systems work together during service.

It’s important to understand when you use 10Seat and when Lightspeed takes over.

Important: who controls the table?

There is a clear distinction between before seating and after seating:

• Before seating → everything is managed in 10Seat

• After seating → Lightspeed POS becomes the source of truth

What is no longer possible in 10Seat after seating?

From the moment a reservation is seated:

• You cannot move the reservation to another table in 10Seat

• You cannot complete or free up the table in 10Seat

These actions must be done in Lightspeed POS

How it works in practice

1. Reservation → seating

• You create a reservation in 10Seat

• You seat the reservation

What happens automatically:

• A receipt is opened in Lightspeed

• On the mapped table

• Guest information is sent to Lightspeed

2. Walk-in via 10Seat

• You create a walk-in in 10Seat

• You seat the table

Result:

• 10Seat automatically opens a receipt in Lightspeed

• The table is occupied in both systems

3. Walk-in via Lightspeed

• You open a table or receipt in Lightspeed POS

Result:

• The table is automatically blocked in 10Seat

• Visible to your host team

What you can see in 10Seat

During service, 10Seat shows live data from Lightspeed:

• Whether a table has an active receipt

• The status of the receipt

• The items on the receipt

This helps your team:

• Understand what’s happening on the floor

• Make better seating decisions

Summary

• Before seating → managed in 10Seat

• After seating → managed in Lightspeed POS

• 10Seat continues to provide live visibility

If something doesn’t behave as expected, check if the table already has an active POS receipt—this determines which system is in control.